Our office will be happy to assist you in processing your bill so that you are able to utilize your health insurance to cover the services you receive at Counseling Connections. While we are in network with most insurance plans, it is our policy to verify your coverage prior to your first visit in our office. We will determine and inform you as to your benefits including your co-pay, cost of the service, and any precertification needed. Once we receive your written permission, we will process all your insurance claims for you. You will receive regular statements reflecting this activity on your account.
At times your insurance company may not cover some of our services. This may occur because you have reached your maximum reimbursable expenses through your insurance company; or, it may be because they do not cover the service provided, such as the time involved to drive to and attend a school staffing, or phone calls with other providers/agencies/school personnel. School consultations and psychological testing are also at times not covered by insurance companies. While we will not charge you for the time we take to complete paperwork for your insurance company, written reports for other agencies (e.g., physicians, school personnel, employers) will be billed to you at the hourly rate of your provider.